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Zendesk tool taps machine learning to nip customer-service problems in the bud

Discussion in 'AI in the News' started by RSS, Oct 7, 2015.

  1. RSS

    RSS New Member Member

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    Machine learning has been making its way into a growing range of enterprise software in recent months, and on Wednesday Zendesk provided a fresh example: Satisfaction Prediction, a new tool designed to help companies catch potential customer-service problems before they happen. Essentially, Satisfaction Prediction learns from historical customer-interaction data and uses that knowledge to predict which current customer-service interactions are likely to run into trouble.

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