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Zendesk tool taps machine learning to nip customer-service problems in the bud

Discussion in 'AI in the News' started by RSS, Oct 7, 2015.

  1. RSS

    RSS New Member Member


    Machine learning has been making its way into a growing range of enterprise software in recent months, and on Wednesday Zendesk provided a fresh example: Satisfaction Prediction, a new tool designed to help companies catch potential customer-service problems before they happen. Essentially, Satisfaction Prediction learns from historical customer-interaction data and uses that knowledge to predict which current customer-service interactions are likely to run into trouble.


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