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Why ransomware criminals need great customer service

Discussion in 'CSO' started by RSS, Jul 19, 2016.

  1. RSS

    RSS New Member Member

    Ransomware developers have customers, however unwilling they may be. Thus, these criminals also have customer service. But is it effective? F-Secure, a company that specializes in security and anti-malware products for consumers and corporations, decided to evaluate the “help desks,” if you will, of ransomware malware, which covertly encrypts files on victims’ machines, and then demands fees paid in Bitcoin to unlock the unwanted encryption.

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