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Who you gonna call when the crisis comes

Discussion in 'CSO' started by RSS, Sep 23, 2016.

  1. RSS

    RSS New Member Member

    There will be times in your career when you know that you will face a crisis. These will be times when things will go horribly and irretrievably wrong. One question that I ask folks over and over again is, “What’s your incident response plan and have you tested it?” This will usually illicit a wide variety of responses. Seldom are they 100% positive but, better than I could have hoped for in many cases.

    Then I ask the question that I never get a good answer for, “What is your crisis communication plan?” This has almost uniformly been met with glazed eye balls and slack jaws. I’ve wondered why crisis communication is treated like the red-headed step child of the incident response plan.

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