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The Big Hang-up: IRS customer call center service stinks

Discussion in 'Network World' started by RSS, Jan 19, 2016.

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    RSS New Member Member

    If you have ever tried to get tax help from the IRS over the phone and weren’t able to get any – you are not alone.

    That’s because the Internal Revenue Service provided the lowest level of telephone service during fiscal year 2015 compared to prior years, with only 38% of callers who wanted to speak with an IRS assistant able to reach one, according to a report this week from the Government Accountability Office. Perhaps worse yet is that the IRS and Department of Treasury have no real plans to improve the situation, the GAO stated.

    +More on Network World: IRS warns yet again on scam artist trickery+

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