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The 200 billion dollar chatbot disruption

Discussion in 'AI in the News' started by RSS, Sep 8, 2016.

  1. RSS

    RSS New Member Member


    ...there has been an explosion of conversational A.I. technology tools and frameworks in which natural language processing can be used to automate customer support inquiries. As the last installment discussed, this trend provides a compelling opportunity for companies to drastically reduce the costs of running their call centers. ... But the disruption goes further. As customer/brand conversations increasingly start taking place via text, and increased datasets allow NLP bots to start handling more and more of the conversations, we are going to see the consolidation of “voice” within the brand.
    Silicon Valley Software Group

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