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Struggling with shadow IT? Maybe re-evaluate the IT department

Discussion in 'Network World' started by RSS, Dec 8, 2015.

  1. RSS

    RSS New Member Member

    The phenomenon of Shadow IT is not particularly popular among IT folks. They typically feel, with some justification, that users are simple-minded bottom-feeders with no sense of how their individual needs fit into the company's larger technology efforts.

    That may be true as far as it goes, but that view is ultimately just as myopic as what IT ascribes to users, and it fundamentally misunderstands technology's role in the enterprise.

    See also: 6 ways Shadow IT can actually help IT

    To the extent that IT is providing technology services to the company, it exists only to serve the needs of the company's users, and the policies it sets and enforces must be tailored to fit those needs. If those users are rejecting IT's official offerings in favor of unauthorized shadow IT alternatives, that's likely because IT has failed to provide them what they need—and/or failed to convince them that those official offerings really do fit their needs.

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