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Security system vendor looks to increase employee efficiency

Discussion in 'CSO' started by RSS, Oct 7, 2015.

  1. RSS

    RSS New Member Member

    ADT might be known for high-tech security systems, but its customer onboarding process was decidedly far more low tech. Sales teams were stymied by manual, paper-based processes, including cumbersome multi-page contract documents, handling and capturing customer payment, and having no automated way to sort through the patchwork of products and promotions to match an appropriate offering to customers.

    "It's not good to be handling paper when you're selling a technical system," says Kathleen McLean, senior vice president and CIO of ADT. "All the burden for the various work steps on the punch list was on the sales person. It was not automated in any way to ensure the steps that needed to be done were done in any consistent manner."

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