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Report: Scam phone calls up 30%

Discussion in 'CSO' started by RSS, Jun 17, 2015.

  1. RSS

    RSS New Member Member

    Phone fraud aimed at finance and retail companies rose by 30 percent last year, according to a new analysis of several million calls by Pindrop Security. In addition, the company reported over 86 million scam calls a month to U.S. consumers.

    "We assume that the increase of fraud on the phone channel is correlated with the increasing presence of security mechanism on the online channel," said Pindrop head researcher David Dewey. "People are starting to protect their websites, PCI is becoming effective -- but the phone channel remains completely unguarded."

    MORE ON CSO: Four of the newest (and lowest) social engineering scams

    Next year, as U.S. retailers switch their point-of-sale terminals for more secure systems, card-present fraud will become even more difficult and Pindrop predicts even higher rates of fraud at call centers.

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