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Lessons from high-profile IT failures

Discussion in 'Network World' started by RSS, Aug 31, 2016.

  1. RSS

    RSS New Member Member

    It has not been a good few months for the health and consistency of airline information technology. Two huge outages within a couple of weeks of each other -- caused by simple component failures -- resulted in massive passenger disruptions and cost two U.S. airlines millions of dollars in lost revenue and customer compensation.

    These events, while of course most painful for those who experienced them, present quite a few opportunities for learning and improving our own processes, and that's what I'd like to explore in this piece.

    [ Further reading: Backup and recovery tools: Users identify the good, bad and ugly ]

    First, a little background. What ended up being a faulty router took down the entire Southwest Airlines operation for a day on July 21 and caused rippling effects for several days after the original outage. (A fact that might surprise you is that Southwest is by a wide margin the largest domestic carrier of passengers in the United States.) The Dallas Morning News reported the fallout.

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    (Insider Story)

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